Refunds & Cancellations

Refunds & Cancellations Policy

At Mishiblu Merchandise, we strive to provide a seamless and satisfying experience for all our clients. This policy outlines the terms for refunds and cancellations to ensure transparency and clarity. Please read the following carefully before booking our services.

1. Refund Eligibility

We prioritize timely delivery and quality service. Refunds will be issued under the following conditions:

• Non-Delivery of Service:
  If your tarot reading or consultation is not delivered within 2-3 business days of the confirmed booking, you are entitled to a full refund.
• Refunds will be processed promptly upon verification of the delay.

2. Non-Refundable Circumstances

Refunds will not be issued under the following situations:

• Client Cancellation After Slot Allocation:
  Once a time slot has been assigned to you, cancellation on your part will result in no refund. Please ensure your availability before booking.
• Change of Mind:
  Deciding not to proceed with the service after confirming the booking or receiving a reading does not qualify for a refund.

3. Cancellation Requests

• Client-Initiated Cancellations:
  If you need to cancel your booking, please inform us at least 24 hours before the scheduled time. While no refunds are issued for cancellations, we will do our best to reschedule your session, subject to availability.

• Rescheduling by Mishiblu Merchandise:
  In rare cases where we may need to reschedule your session due to unforeseen circumstances, you will be notified promptly, and an alternate time will be arranged.

4. Payment Disputes

• All payments made via PayU are secure. In case of any payment-related disputes, you may contact us directly for assistance.
• Refunds for eligible cases will be processed through the original payment method.

5. Contact for Refunds and Cancellations

If you wish to request a refund or inquire about a cancellation, please contact us via the following channels:

• Email:
  • soulcompass@mishibluemerchandise.com
  • priyanka@mishibluemerchandise.com
• Instagram:
  • Direct message us at @ursoulcompass.

Our team will address your concerns promptly and guide you through the process.

6. Processing Time for Refunds

Refunds, if approved, will be processed within 7-10 business days of your request. The time taken for the amount to reflect in your account may vary based on your payment provider’s policies.

7. Final Decision

Mishiblu Merchandise reserves the right to make the final decision regarding refunds and cancellations, based on the specific circumstances of each case.

We are committed to ensuring your satisfaction and delivering the best possible experience. If you have any concerns or require clarification, please don’t hesitate to reach out.